Now Hiring Customer Support

Join FoodRunz as a Customer Support Specialist Deliver Outstanding Service That Builds Lasting Partnerships

Deliver outstanding support to partners and customers, ensuring inquiries are quickly addressed and effective solutions are provided. Be the frontline hero helping local food businesses thrive with our dedicated delivery model.

Apply Now Learn More
24/7
Support Available
95%+
Satisfaction Rate
Remote
Work Options
Office male worker wearing headset and glasses gesturing while having video conference on laptop in modern office
Issue Resolved!
5⭐ Rating
Role Overview

What You'll Do as a FoodRunz Customer Support Specialist

As a Customer Support Specialist, you'll be the voice of FoodRunz, offering timely, empathetic assistance to partners and customers to resolve issues, optimize their experience, and foster loyalty in our subscription-based service.

Inquiry Resolution

Quickly address partner questions on subscriptions, driver assignments, integrations, or deliveries via chat, email, phone, or portal.

Rapid Response Time

Effective Solutions

Provide tailored guidance to help businesses maximize benefits, such as troubleshooting dashboard access or suggesting plan upgrades.

Strategic Guidance

Partner Empowerment

Educate users on features like real-time tracking and analytics to enhance their operations and customer satisfaction.

Education Focus

Feedback Collection

Gather insights from interactions to improve services and relay to product/engineering teams.

Continuous Improvement

Proactive Support

Monitor accounts for potential issues and reach out with tips, ensuring smooth experiences for all stakeholders.

Preventive Care

Ready to Make a Difference?

Join our team and help local food businesses thrive every day.

View Requirements
Requirements

What We're Looking For

We're seeking dedicated professionals who are passionate about helping businesses succeed and have the skills to deliver exceptional customer support experiences.

Customer Service Experience

1+ years in support roles, preferably in food service, delivery, or tech startups.

Essential Requirement

Communication Skills

Excellent verbal/written abilities; empathetic and patient in handling diverse inquiries from business owners and drivers.

Empathy Required

Tech Savvy

Familiarity with CRM tools (e.g., Zendesk, Intercom), dashboards, and basic troubleshooting for apps/integrations.

Technical Skills

Problem-Solving Aptitude

Quick thinker who can provide effective, creative solutions under pressure.

Quick Thinking

Team-Oriented

Collaborative with sales, engineering, and driver teams; passion for supporting local food businesses.

Collaboration Focus

Availability

Flexible for shifts covering peak hours (e.g., evenings/weekends); bilingual skills a plus for diverse markets.

Flexible Schedule

Additional Requirements

Background check required; remote-friendly with U.S.-based preference.

Background Check Remote Friendly U.S. Preferred

Think You're a Perfect Fit?

Join our mission to revolutionize food delivery support!

See Our Benefits
Benefits & Perks

Why Join FoodRunz as a Customer Support Specialist?

Perks That Support You

Competitive Compensation

Base salary + bonuses for high satisfaction scores and resolved tickets.

Performance Rewards

Flexible Work Environment

Remote/hybrid options with tools for efficient support (e.g., multi-channel platforms).

Work From Anywhere

Professional Growth

Training on industry trends, advancement to senior support or account roles.

Career Development

Meaningful Impact

Directly help local businesses succeed, with recognition for positive feedback.

Make a Difference

Team Perks

Health benefits, wellness programs, and events celebrating food and community.

Wellness Focus
Company employees attending a meeting via videocall with investors, discussing about the future of the enterprise. Advisory board and workers examining infographics data for management.
Remote Work
Great Pay
Meaningful Work

Plus These Amazing Perks

Health Coverage

Comprehensive medical, dental, and vision

Paid Time Off

Generous vacation and sick leave

Learning Budget

Annual allowance for courses and conferences

Team Events

Regular celebrations and team building

Ready to Join Our Amazing Team?

Start making a difference in the food delivery industry today!

Learn Application Process
Application Process

How to Apply: Start Delivering Support Today

Ready to join our team? Follow these simple steps to begin your journey as a FoodRunz Customer Support Specialist.

1

Submit Your Application

Complete the form below with your details, resume, and a short cover letter on your support philosophy.

2

Initial Review

Our HR team will evaluate your fit (typically within 48 hours) and schedule an interview.

3

Interviews & Assessment

Participate in role-plays and discussions on handling real scenarios.

4

Onboarding

Upon hire, receive training on FoodRunz tools and start supporting partners.

Apply for Customer Support Specialist

Ready to make a difference? Fill out the form below to start your application.

Drag and drop your resume here, or

PDF, DOC, or DOCX (Max 5MB)

We typically respond within 48 hours

Have Questions About the Position?

Our HR team is here to help with any questions about the role or application process.

careers@foodrunz.online
Your Career Journey Starts Here

Ready to Deliver Outstanding Support? Join FoodRunz as a Customer Support Specialist and Make a Difference Every Day

Transform the food delivery experience for local businesses. Your empathy, skills, and passion will help restaurants, food trucks, and entrepreneurs thrive with our dedicated delivery model.

1000+
Businesses Supported
24/7
Support Coverage
95%+
Satisfaction Rate
Remote
Work Options
Submit Application Ask Questions

Questions? Email our HR team at careers@foodrunz.online

Built with passion for food businesses